Grace answers every call, books appointments, handles refills, answers questions, and works 24/7/365 to serve your patients.
A real after-hours GLP-1 inquiry — handled, qualified, booked, and confirmed without a human touching it.
Average GLP-1 patient lifetime value across 12 months of compounded therapy, refills, and follow-ups.
Grace is a receptionist — not a clinician. Every clinical decision still belongs to your team.
Grace doesn't interpret symptoms or rule conditions in or out. If a caller describes a symptom, she escalates.
Grace doesn't approve, deny, or recommend GLP-1 dosing. She collects intake and hands it to your provider.
No "is this safe?" answers. No "should I take it?" guidance. She answers logistics, not clinical questions.
Emergency keywords → 911 + on-call provider page immediately. Full transcript and timestamp captured.
HIPAA-compliant infrastructure. BAA signed before go-live. No PHI in training. US-only data residency.
Grace handles overflow, after-hours, and weekends — so your humans can focus on patients who are in your office.
Grace was designed inside a healthcare company by someone who's spent 35 years in clinics. The boring parts come standard.
End-to-end encryption in transit and at rest. PHI access logged, scoped, and auditable per call.
Every clinic gets a Business Associate Agreement countersigned before Grace ever touches a call.
Audit underway with our cloud and telephony partners. Documentation available on request.
Patient identifiers are redacted before any LLM call. Transcripts stored on your tenant, not ours.
No 60-day implementation. No $30k professional services bill. Sign on Monday, take patient calls by Sunday.
30-minute call with Shep. We map your top 20 inbound questions, your booking rules, and your safety triggers.
HIPAA paperwork signed both sides. Your isolated tenant spins up in our cloud. Phone number provisioned.
Cal.com or Athena/DrChrono connected. Grace can see your real availability and write structured intake back.
You hear Grace, in your accent, with your script. We dry-run 10 scenarios end-to-end and tune anything off.
Your existing number forwards to Grace after-hours first. Real calls. We monitor live and review every transcript.
Grace takes every call you want her to take. You get your evenings back. Patients stop hitting voicemail.
I'm Mark "Shep" Shepherd. 35 years in medical device sales — I've sat in thousands of clinics watching phones ring and ring while staff were busy helping other patients. Now I'm a GLP-1 patient too. I lost 50 pounds on Mounjaro. I know what it feels like to call a clinic with a question and get voicemail.
GLP-1 demand is exploding. Most clinics are running on the same staffing model they had pre-Ozempic. The bottleneck isn't demand — it's the front desk.
Grace is what I wish every clinic that ever treated me had at midnight. She answers the call, qualifies the patient, books the consult, and escalates the emergency. She doesn't replace your team — she gives them their evenings back.
No long-term contracts. Cancel anytime.
The Metabolic Map℠ Newsletter
Five minutes, once a week. The science, the strategy, and the small moves that compound — written by Mark “Shep” Shepherd.